Frequently asked questions

No. Answers are built from the content you publish on your WordPress site, and every answer links to its sources.

The public content of your site: pages, posts and public custom post types, with their categories and ACF fields. Drafts, private or password-protected content, media and theme templates are never indexed.

Yes. With automatic indexing, every publication, change or deletion is taken into account straight away, with no resync to wait for. Unpublished or deleted content is removed from the index.

The chat answers in the language of the question, whatever the language of your pages: a visitor writing in Spanish gets an answer in Spanish.

Each site offers its chat in two languages, chosen among 27 languages (French, English, German, Spanish, Italian, Dutch, Polish, Swedish…), each with its own texts and suggested questions. On a multilingual site (Polylang, for example), each version of the page shows its own chat, which searches the content in its language.

The DigiSeerDigiSeer app is available in French and English. Details: Languages · Multilingual.

The chat makes nothing up: if no page answers, it says so, and can offer a contact button.

The question shows up in your dashboard among the unanswered questions. In one click, you turn it into a draft WordPress page or post; once published, it is indexed and the chat uses it. Your visitors can also rate each answer.

Yes, with the paid plans. In the app, the Settings page sets the length of the answers, the tone, formal or informal address and instructions for the AI, with a preview before saving. Colours, font, avatar, texts and welcome message can be set too, without code.

About five minutes, and no code: install the DigiSeerDigiSeer plugin on your site, create your account, then place the chat on a page. Your content is then indexed on its own. Each step is explained in Getting started.

No. AI is included in your plan: no API key to create, no account to open or pay for separately.

Yes. DigiSeerDigiSeer is added with a shortcode, so it works with block themes, classic themes and page builders, and on multisite networks.

Because meaning-based search needs a database and computing power that WordPress hosting doesn’t have. Your site stays light and fast, no AI key is stored on it, and your content stays in WordPress: the index is only a copy, hosted in France, that can be rebuilt at any time. The details are on the Technical side page.

Yes: no credit card and no time limit. It includes one site, about 75 answers a month and a limited number of indexed pages, with the default settings, texts and styles. At its limit, the chat pauses until the next month. The details are on the Pricing page.

A token is a small piece of text, roughly three quarters of a word. To answer, the AI reads the relevant passages of your pages, then writes its answer: both use tokens. An answer uses about 2,000 tokens, so one million tokens covers about 500 answers.

Yes. Indexing a page (splitting it into passages, summarising it, computing its vectors) uses about 1,000 to 4,000 tokens depending on its length, once, then again each time the page changes. With paid plans, these tokens count towards your monthly allowance, like answers; with the Free plan, indexing is free and only answers count.

You are notified by e-mail at 80% then 100% of the included tokens. On paid plans, the chat keeps answering: the overage is counted site by site and billed per million tokens at your plan’s rate, on a separate invoice at the start of the following month (below €1, the amount is carried over to the following month). The Free plan pauses at its limit until the following month.

No. Each site has its own included tokens, and any extra usage is counted separately. An agency sees each client’s usage and downloads a monthly statement per site (PDF and CSV) to bill it on.

Yes, at any time, from the Subscription page of your account. A higher plan, or switching to annual billing, applies straight away: you only pay the difference, prorated for the time left. A lower plan, or switching back to monthly, takes effect at the end of the period already paid, with no refund. The new plan must allow at least as many sites as your account has. After a downgrade, pages already indexed stay indexed; new content beyond the new plan’s limit is no longer indexed. To go back to the free plan, simply cancel. The account moves to the Free plan: sites beyond the first are paused, and you choose which one stays active (Subscription page, Sites tab).

Yes. Your subscription belongs to your account, not to a site. To put one site in place of another, delete the old one from the Subscription page (Sites tab), then install the DigiSeerDigiSeer plugin on the new one. Deleting a site erases its indexed content, settings and statistics; its usage statements and invoices are kept.

Yes. Monthly and annual plans can be cancelled at any time from your account and stay active until the end of the paid period.

Your data is hosted in France, at Scaleway, and answers are written by Mistral AI in the European Union. DigiSeerDigiSeer sets no cookies for your visitors and does not store their IP address in clear. Details: security and privacy.

Nothing but answer your visitors: your content and their questions are never sold or shared, are not used for our ranking or for advertising, and do not train the AI. See what we never do with your data.