1. Scope
These terms govern the use of the DigiSeer service: the WordPress plugin, the application at app.digiseer.app and the API behind it. The service is provided by DigiStella (see the legal notice) to business customers and individuals. By creating an account, the customer accepts these terms.
2. Account
The account is created from the DigiSeer plugin installed on a WordPress site. The customer provides accurate information and keeps its credentials confidential. It may invite other users to its sites (Administrator and Reader roles) and is responsible for their use of the service.
3. Plans
- Free: free, no credit card, for one site. When the monthly token allowance is reached, the chat is paused until the next month; no overage is billed.
- Paid plans (Starter, Pro, Business): a number of sites, a number of indexed pages, a monthly token allowance per site and options (customisation, removable “Powered by DigiSeer” mention, support), as shown on the pricing page on the date of subscription.
A token is the unit that measures the work of the artificial intelligence, for indexing content as well as for answers. Each site’s usage is shown in the application.
4. Prices and payment
Prices are in euros, excluding taxes; the applicable VAT is added to the invoice. Subscriptions are paid in advance, monthly or yearly (yearly payment with a discount). Payment is made by card, on a secure Stripe page; DigiStella stores no card data.
On paid plans, tokens used beyond the allowance are billed in arrears at the plan’s overage rate: a separate invoice is issued on the 1st of the following month, with one line per site. An amount below €1 excl. VAT is carried over to the next month.
DigiStella may change its prices. The customer is notified by email at least 30 days in advance; the new price applies at the next renewal, and the customer may cancel before then.
5. Failed payment
If a payment fails, Stripe retries it and the customer is notified. Without settlement within 7 days, the chat on its sites is paused until payment. For a business customer, any amount unpaid when due automatically bears late-payment interest at the applicable statutory rate, plus a fixed €40 recovery fee.
6. Changing plan
A higher plan, or switching to yearly payment, applies immediately: the difference for the current period is invoiced at once, pro rata. A lower plan, or switching back to monthly payment, applies at the end of the period already paid, with no credit or refund. A plan with fewer sites than the account has is only possible after deleting the extra sites.
7. Term and cancellation
Subscriptions renew automatically. The customer can cancel at any time from the Subscription page (“Manage my subscription”): the subscription stays active until the end of the paid period and no longer renews. The period started is not refunded, unless the law provides otherwise. The account then moves to the Free plan: sites beyond the first are paused, and the customer chooses which one stays active (Subscription page, Sites tab).
DigiStella may suspend or close the account of a customer who seriously breaches these terms (in particular section 10), after a formal notice left unanswered for 15 days, or without notice in an emergency (threat to the security of the service or clearly unlawful content).
8. Right of withdrawal (individual customers)
An individual customer has 14 days from subscription to withdraw. As the service starts upon payment, the customer is asked, before paying, to expressly request it and to acknowledge losing the right of withdrawal once the service has been fully performed.
9. Deleting the account and data
The customer can delete its account at any time from the My account page of the application. The deletion takes place 30 days after the request, which can be canceled until then; the subscription stops renewing as soon as the request is made, then it is canceled. The account, its sites and everything in them are then deleted. See Deleting your account.
If the plugin is deleted from a site and not reinstalled, that site’s data is erased after 60 days, following a reminder email 7 days before. Invoices and usage statements are kept for the legal period (10 years).
10. Customer content and use of the service
The customer remains the owner of its content and is solely responsible for it. It authorises DigiStella to read it, index it and send it to the artificial intelligence model, only to provide the service. DigiStella does not use customers’ content to train models.
The customer undertakes not to:
- use the service for unlawful content or content that infringes the rights of others;
- circumvent the limits of its plan;
- disrupt the service, try to bypass its security or extract its code;
- resell access to the service without DigiStella’s agreement. An agency may manage its own clients’ sites from its account.
11. Answers generated by artificial intelligence
The chat’s answers are generated automatically from the customer’s indexed content and may contain errors or inaccuracies. The chat shows its sources and tells visitors so. The customer remains responsible for the information published on its site and for keeping it up to date.
12. Availability and support
DigiStella uses reasonable efforts to keep the service available, outside maintenance operations, which are announced when foreseeable. Paid plans give access to online support (Support page of the application).
13. Liability
DigiStella has an obligation of means. It is not liable for indirect damage (loss of revenue, customers or data caused by the customer’s content). Towards a business customer, its liability is limited to the amounts paid by the customer in the 12 months before the event giving rise to it. These limits do not apply where the law forbids them, in particular towards consumers.
14. Personal data
For the data of visitors to the customer’s sites, DigiStella acts as a processor: the data processing agreement forms part of these terms. The customer’s own data is processed in accordance with the privacy policy. The list of subprocessors is published.
DigiStella measures use of the application, without cookies and in anonymised form, to improve it, as described in the privacy policy.
15. Intellectual property
DigiStella retains the rights to the service, the application and the DigiSeer brand. The WordPress plugin is distributed under the GPL licence, version 2 or later.
16. Changes to these terms
DigiStella may change these terms. The customer is notified by email at least 30 days before they take effect; if it refuses them, it may cancel its subscription before that date.
17. Governing law and disputes
These terms are governed by French law. In case of difficulty, the customer can first write to DigiStella from the Contact page. An individual customer may use the consumer mediator free of charge. Failing agreement, the dispute is brought before the competent courts; between businesses, before the courts of Paris.