You can delete your DigiSeer account yourself, at any time.
The deletion takes place 30 days after your request: you have time to change your mind and cancel it until then.
Requesting the deletion
- Click your name, at the top right: the My account page opens.
- At the bottom, the Delete my account part lists what will be deleted: your sites (with their number of questions), your access to sites of other accounts and your subscription.
- Click Delete my account….
- Type your account's e-mail address.
- Click Delete my account in 30 days.
An e-mail confirms the request and the deletion date.
During the 30 days
- Everything keeps working: the chat answers on your sites and you can sign in.
- Your subscription no longer renews.
Changed your mind?
To cancel:
- Open My account.
- Click Cancel the deletion.
Your subscription then renews again.
What is deleted
- Your account and your billing details.
- Your sites, with everything in them: indexed content, settings, texts, styles, statistics and visitors' questions.
- The other users of these sites lose their access.
- Your access to sites of other accounts.
- Those sites are kept.
- Your subscription, cancelled with no refund for the current period.
Want one of your sites to carry on without you?
First hand it over to one of its users (Hand over this site, see Users and roles).
A last e-mail confirms the deletion.
What is kept
- Your invoices and usage statements are kept: they are accounting records, kept for 10 years.
- Your support requests are kept without your account.
Only want to delete one site, and keep your account?
See Too many sites, replacing or deleting a site.
The WordPress plugin stays installed on your site: delete it from WordPress, see Deactivating or deleting the plugin.
Updated on 12 November 2026