Subscribing, changing plan, cancelling

Your plan, payments and invoices are all managed in one place, in a few clicks.
The Subscription page is reserved for the account owner.

• Your current plan is shown at the top.
• The rest is arranged in tabs: Plans, Invoices and statements, Billing details, Sites and Log.
• Subscriptions are sold and invoiced by DigiStella SAS, publisher of DigiSeerDigiSeer (notice at the bottom of the page).

Your plan

The Your plan box, at the top of the page, shows the plan, its billing interval (monthly or yearly) and its status:

• “Renews on …”: active subscription;
• “Switch to … scheduled on …”: scheduled downgrade;
• “Cancelled: the plan ends on …”: scheduled cancellation;
• “Payment pending since …”: the payment failed (see below).

It also shows the number of sites used (“Sites: 2 of 3”) and, if there is an active Stripe subscription, the Manage my subscription button.
Otherwise, this button is not shown.

Subscribing

1. In the Billing details tab, fill in your details:
   • You are: Business or Individual;
   • name or company name, address, billing e-mail;
   • Invoice & usage language (by default, the interface language; it also applies to receipts, Stripe e-mails and usage statements).
2. Save them: the payment page will not ask for them again.
   While they are incomplete, the tab is marked with a “!”, and Choose opens this tab instead of the payment page.

Business or individual

Your details appear on your invoices.

• Business: prices are excluding VAT.
• Business in another European Union country: enter your intra-EU VAT number.
  VAT will then not be charged to you: this is the EU reverse charge.
• Individual: prices include VAT.

3. In the Plans tab, Choose a plan section, choose Monthly or Yearly, 2 months free.
4. Click Choose under the plan you want.
   An individual confirms they want to start at once (waiver of the withdrawal period).
5. The secure Stripe payment page opens in a new tab; pay by card.
   If nothing opens, allow pop-ups for this site in your browser.

Back in DigiSeerDigiSeer, the subscription becomes active within moments.

Promo codes:

• To enter a code, click Do you have another code?, enter it, then Apply.
• Promo codes apply to yearly payment.
• A code reserved for a first subscription is refused if the account has already paid for a subscription.

Changing plan

With an active subscription, click Change under the new plan, then confirm on the Stripe page.

• Upgrade (more expensive plan, or switching to yearly): immediate; the difference is billed at once, pro rata.
• Downgrade (cheaper plan, or switching to monthly): at the end of the period already paid, with no refund.
  The page shows “Switch to … scheduled on …”.

A change is refused if your account has more sites than the target plan allows.

Manage my subscription, cancelling

The Manage my subscription button opens Stripe's secure page: payment method, invoices, cancellation.
It is shown in the interface language (French or English), with links to our terms of sale and privacy policy.

• Cancellation takes effect at the end of the period; your sites then go back to the Free plan.
• The “Your cancellation is confirmed” e-mail confirms it, with the end date of your plan.

After cancelling:

• until the end of the paid period, nothing changes; the Subscription page shows “Cancelled: the plan ends on …”;
• you can change your mind in Manage my subscription (Renew subscription);
• on that date, your account and its sites move to the Free plan and its limits apply (extra sites paused, to choose in the Sites tab; chat paused at the token quota; paid options removed);
• don't worry, nothing is deleted: sites, indexed content, statistics and invoices remain, and you can subscribe again at any time.

Cancelling does not refund the current period: you keep DigiSeerDigiSeer until it ends, with no further payment.

• To get back all or part of a payment (mistake, double payment, stopping soon after a yearly payment…), use Request a refund on the invoice concerned: see Invoices, statements, accounting export, refunds.
• If the refund is accepted, the subscription can be cancelled at the same time.

Failed payment

• No need to worry: Stripe retries the payment.
• After 7 days without payment, the chat is paused.
• Update your card in Manage my subscription: the chat resumes as soon as payment is made.

Log

The Log tab traces your account's history, most recent first, with the date, time and details of each event:

• Subscription (plan, and promo code if any), Upgrade, Downgrade, Monthly / yearly change, Plan assigned by DigiSeerDigiSeer;
• Cancellation requested, Cancellation withdrawn, Subscription ended;
• Payment failed, Payment recovered, Refund (amount);
• Support request (number and subject), Site deleted (site and who deleted it);
• Testimonial sent, Testimonial published, Testimonial edited, Testimonial published without name, Testimonial withdrawn (reasons);
• Account deletion requested.