Tokens and quotas

Each answer from your chat uses a few tokens.
This page helps you follow your usage and keep your spending under control.

What is a token?

Tokens measure the text processed by the AI.

• An answer uses about 2,000 with the standard length (from 1,550 for a very short answer to 2,750 for a complete one).
• A question asked in a language other than your pages' is translated first: allow about 500 more tokens.
• Indexing uses tokens too.
• A question already asked in the last 24 hours, under the same conditions, gets the same answer without a new AI call: it uses no tokens.

The quota

Each plan includes a number of tokens per site per calendar month.

• The counter resets on the 1st of each month, including with yearly billing.
• It counts the tokens of answers and indexing.
• Good news: on the Free plan, indexing is free and only answers count.
• The Dashboard shows the month's usage.
• Deleting a site and creating it again at the same address does not reset the counter: the deleted site's usage for the month is carried over.

E-mail alerts

The owner receives an e-mail at 80% then at 100% of a site's quota, once a month.

Its button leads to the Subscription page:

• Upgrade to Starter on the Free plan;
• Open my subscription on paid plans.

When the quota is reached

• Free plan: the site's chat pauses until the next month.
  • Visitors see a neutral message.
  • The application shows a pink banner, which also tells how many visitor questions went unanswered since the pause.
  • Move to a paid plan to reactivate it at once.
• Paid plans: the chat keeps answering.
  • The overage is calculated per site and billed on the 1st of the following month, on a separate invoice, at the plan's rate per million tokens.
  • Below €1 excluding VAT, nothing is billed: the amount is carried over to the next month.

The Expected overage this month section of the Subscription page (Invoices and statements tab) shows, site by site, the usage, the overage and the expected amount.

Overage alert

The overage has no cap: the chat keeps answering your visitors.

Rather keep an eye on the amount?
To be warned:

1. Under Expected overage this month, enter an amount in Email me when this month's overage goes above … € excl. VAT.
2. Click Save.

An e-mail warns you when the month's expected overage goes above this amount, once a month at most.
Leave the field empty to stop the alert.

To spend less:

• move to a higher plan;
• or lower the number of questions per visitor and per day (Settings page).