Troubleshooting

Something not working as expected? Don't worry, we're here.
Here are the most common cases, and how to fix them.

The chat says it has no answer

• In Indexing, check that the page is published, public and “Indexed”.
• Try the Lenient relevance threshold in Settings.
• From the Dashboard, turn the unanswered question into a WordPress draft (Create in WordPress).

The chat does not show

• The shortcode is written with capital letters: [DigiSeer].
• The chat may be paused: look at the pink banner on the Dashboard (quota reached, failed payment, site over the limit).

Visitors see “monthly quota reached” or “temporarily suspended”

The chat has been paused.
The pink banner on the Dashboard tells you why.

See Tokens and quotas and Subscribing, changing plan, cancelling.

A visitor reaches the question limit

• Raise Questions per visitor per day in Settings (0 = no limit).
• On the Free plan the limit is set at 20: move to a paid plan to change it.

A change does not show in the answers

• Check that automatic indexing is on.
• Check that the content is not excluded.
• Content marked To re-index is indexed with Index selection.

“Empty content in WordPress”

The text of this page comes from a template, a module or fields that WordPress does not expose.
Put the text in the page content, or in ACF fields.

A page is marked “To check”

It looks empty, or contains codes from your page builder: DigiSeerDigiSeer probably reads it badly.
See If a page seems badly read.

1. Click Write to support in the box of the Indexing page.
2. Add the plugin diagnostic (DigiSeerDigiSeer → Diagnostic in WordPress).

“WordPress refuses access to DigiSeerDigiSeer” or “Plugin key not received”

1. Update the plugin (version 1.12 or later).
2. Open the DigiSeerDigiSeer menu once in the WordPress admin.

The plugin then reads your content itself, even if the WordPress REST API is turned off.

If your host's firewall (or Cloudflare) blocks wp-admin/admin-ajax.php for visitors, allow requests that carry the X-DigiSeer-API-Key header.

My settings are not saved

On the Free plan, settings, texts, styles and users are not saved: move to a paid plan.

The payment page does not open

Your browser blocked the new tab.

1. Allow pop-ups for this site.
2. Try again.

“Confirm your email address to subscribe…”

Click Confirm my email address in the welcome e-mail, or Resend the link in the banner at the top of the application.
Without confirmation, subscribing, support requests and adding users are paused one day after signing up.
Don't worry: indexing and the chat keep working.

“DigiSeerDigiSeer must be able to read your site from the Internet”

Your WordPress runs on your computer (localhost) or on a private network: DigiSeerDigiSeer cannot read it.

1. Install the plugin on your live site, or on a publicly accessible staging site.
2. Create your account from its DigiSeerDigiSeer menu.

Still stuck?

We're here to help.
Open a request from the Support page, or write to us from the Contact page.