Your visitors trust you with their questions: we take good care of them.
DigiSeer is designed to collect as little data as possible about your visitors.
Chat visitors
- No cookies are set for chat visitors.
- Their IP address is never stored: it is replaced by a fingerprint, specific to your site and the current month.
- This fingerprint is used to count visitors and apply the daily question limit, with no tracking from one month or one site to another.
- Questions are cleaned before they are stored: e-mail addresses, phone numbers and long numbers (social security, IBAN, card…) are replaced by [e-mail], [phone], [number].
- The e-mail left with a suggestion is only used to reply to it.
- Visitors erase their own questions of the month, with their answers and suggestions, using the Erase link below the chat.
- The GDPR link next to it leads to our privacy policy.
Retention periods
An automatic daily purge erases:
- the visitors' IP fingerprint after 13 months;
- the suggestions' e-mail after 12 months;
- the AI answers and the list of pages read, stored with each question, after 12 months;
- the IP address of support messages (encrypted, visible to the DigiSeer team only) after 12 months.
Anonymised questions, feedback and usage are kept for your statistics.
AI and hosting
- Answers are written by Mistral AI, a French company, with processing in the European Union.
- Your content and your visitors' questions are hosted in France (Scaleway).
- Account sign-in goes through Supabase, in Frankfurt: everything stays in the European Union.
- Payments go through Stripe: DigiSeer never sees your card numbers.
Security
- The plugin only gives DigiSeer read access to your published content, with a key specific to your site.
- Each site is isolated: search only uses its own content.
- Accounts require e-mail confirmation.
- Application sessions use secure cookies, reserved for signed-in users.
A question about your data or your visitors' data?
Learn more: Privacy and Security.
Updated on 11 November 2026