Answer settings

Give your chat your own way of speaking: warm or direct, brief or detailed, cautious or flexible.
The Settings page sets how DigiSeerDigiSeer answers, and you see the effect before saving.

• The settings are on the left.
• On the right, a preview of the real chat shows their effect before saving them (these tests are not counted in the statistics).
• Above the preview, Language of texts and preview (FR / EN) chooses the language of the test chat and of the suggested questions to enter.
• When you change the answer length, the tone, formal or informal “you” or the instructions, the preview asks the last question again straight away.

Good news: none of these settings requires reindexing, they apply from the next question.

Tone

Neutral, warm, professional, educational, direct or sales-oriented.
It applies to every language of the chat.

• Warm starts with a welcoming sentence and ends with an offer of help, so answers are longer.
• Direct goes straight to the point, with no introduction or conclusion.

Answer style

• Answer length: very short, short, standard (default), detailed or complete; short on the Free plan.
  The page shows an estimate of the tokens used per answer.
• Answers in French: formal or informal “you” (vous / tu).

Length of the article summaries

The text under each article suggested above the summary:

• short (2 lines);
• medium (4 lines);
• full (default).

Only the display changes.
This block is hidden when Hide the suggested articles before the answer is ticked.

Display

Chat elements

• Suggested articles before the answer (0 to 5) or hidden.
• Relevance bar.
  It also shows the percentage of each suggested page (for example “78 %”), to the right of the title.
• Follow-up keywords.
  The chat shows at most 4 keywords per page: the first 4, in the order of the Indexing page, where you can edit them.
• Links in the summary.
• List of sources with, below each, the passage of the page the answer is based on.
• 👍 / 👎 feedback.
• “Any improvement?” link.
• Number of tokens below the answer.
  It is not shown when the answer comes from the answer cache (0 tokens, see below).

Bottom of the chat

Below the chat: “Powered by DigiSeerDigiSeer · GDPR · Erase”, then “AI-generated answers” on the line below.

• Show “Powered by DigiSeerDigiSeer” below the chat: checked by default.
  • With the Pro and Business plans, uncheck it to remove the mention.
  • With the other plans, the mention is always shown and the box is greyed out. See Plans.
• Show “Erase my questions” below the chat: checked by default.
  • The Erase link lets visitors erase the questions they asked on this site during the month themselves.
  • A click opens a small window explaining what is erased, with Erase and Cancel.
  • Unchecked, visitors have to write to you to ask (see Questions and feedback).
• Show “AI-generated answers” below the chat: checked by default.
  • Required if your site is aimed at visitors in the European Union (AI Act, Article 50): they must know they are talking to an AI.
  • If you remove it, you take responsibility for doing so.

Relevance and instructions

• Relevance threshold:
  • Lenient answers even when the link with the site is weak;
  • Normal is recommended;
  • Strict only answers if the site clearly covers the topic (advised for health or legal matters).
• Instructions for the AI: up to 500 characters, which the AI follows for every answer, for example “Never give prices” or “Always mention the information line”.
  • They set the tone, form and focus of the answers.
  • They cannot add information missing from your pages (phone number, address, price) or any judgement on other organisations.
  • DigiSeerDigiSeer's rules remain the priority.
  • An instruction that forbids some information (“Never give prices”) does not leave the visitor without an answer: they are sent to the page of your site that covers it (“You will find this information on the page Pricing”).
  • Instructions containing a link, an e-mail address or a request to ignore or reveal the AI's rules are refused when saving.

Welcome and no answer

• Up to 4 suggested questions, which a click asks the chat.
  • Enter them in each language (FR / EN buttons above the preview).
  • The chat shows those in the visitor's language, and none if that language has none.
  • The welcome message is edited on the Texts page.
• An optional button when there is no answer, to a page, an e-mail address or a phone number.
  The text shown is edited on the Texts page.

Usage limit

Questions per visitor per day:

• 50 by default, 0 = no limit;
• 20 on the Free plan, not editable;
• signed-in site administrators are not limited.

Click Save.

• Restore default settings resets everything (applied after Save).
• On the Free plan, you can try everything in the preview; saving requires a paid plan: the Save button is greyed out, with a link to the Subscription page.

Answer cache

The same question asked within 24 hours gets the same answer, without a new AI call.
Your visitors get the answer instantly, and it uses none of your tokens.
The Answer cache block, under the preview (here and on the Texts page), shows the number of answers kept.

The cache empties itself:

• each time the settings or texts are saved;
• when a page is reindexed;
• when content is published, modified or deleted in WordPress.

To have an answer recalculated without changing anything, click Empty the answer cache (other sites are not affected).

Want to choose the chat's words too (welcome, buttons, messages)? See Texts.