Questions, feedback and suggestions

Each question from your visitors tells you, in their own words, what they came looking for.
The Dashboard lists what they ask: a way to spot topics to add or improve on your site.

The question lists

• Most frequent questions.
• Questions without an answer: no content on the site answers them, so many ideas for pages to write.
  • For each one, site administrators can click Create in WordPress: Page · Post: the WordPress editor opens with a draft titled with the question.
  • Once published, it is indexed automatically if automatic indexing is on.
• Latest questions: date, question, answered or not, response time, tokens, feedback and suggestion.
  • Show more to go back in time.

Question details

Click a question in any list (frequent and unanswered questions: the most recent of them).

A window shows:

• the date, whether it was answered, the times, the tokens and the feedback;
• the AI answer as the visitor saw it;
• the pages read by the AI;
• any suggestion.

An answer taken from the cache (same question within 24 hours) says so: it used no tokens.
Answers are kept for 12 months, then erased.

For site administrators

Administrators also find there:

• Send to DigiSeerDigiSeer support: a new request opens on the Support page, already filled in with the question, the answer and the pages read, to review before sending.
  • Don't worry: the visitor's e-mail is never included.
• For a visitor's erasure request (GDPR): Erase this question, or Erase this visitor's N questions (same visitor, this site only).
  • Question, answer, suggestion and e-mail are erased.
  • Tokens and times stay counted.
• Visitors can also erase their own questions of the month themselves, with the Erase link below the chat (“Erase my questions” window).
  • They are recognised by their IP address, for the current month only.
  • As above, the question, answer, suggestion and e-mail are erased.
  • For an older question, find it in the lists and erase it here.

👍 / 👎 feedback

Below each answer, the visitor can say whether it was useful.
The Dashboard sums it up.

Feedback can be hidden in Settings.

Suggestions

Your visitors sometimes have good ideas.
The “Any improvement?” link below answers lets them suggest one, with their e-mail (required, so you can reply).

• Suggestions show on the Dashboard.
• Click the e-mail to reply.
• Safeguards limit abuse (limited submissions, links refused).