Invoices, statements, accounting export, refunds

Your invoices and your sites' statements are waiting for you in one place, ready for your accounting.

Invoices

The Invoices and statements tab of the Subscription page first lists your invoices, year by year: number, date, amount including VAT and status (paid, due, void, unpaid).

• Invoice: the PDF of the issued invoice. It says “due on …” even once paid: don't worry, this is normal.
• Receipt: the proof of payment.
• Pay: for an outstanding invoice.

Quota overages have their own invoice, issued on the 1st of the following month.

Request a refund

On a paid invoice, the Request a refund link opens a billing Support request already filled in (invoice number, date and amount).

1. Enter the amount requested (full or partial).
2. Enter the reason.
3. Your WordPress diagnostic is recommended, never mandatory.
   To attach it, click Run the diagnostic, read it, then click Attach to my request (see Support).
4. Click Send: we answer you in the request.

Good to know: if you have been a subscriber, this link remains available on the Free plan (for example after cancelling).

Refund

When DigiSeerDigiSeer refunds all or part of an invoice (goodwill gesture, dispute, duplicate payment):

• a credit note is issued;
• you receive the “Your refund has been accepted” e-mail: amount, invoice concerned, link to the credit note (PDF) and, if the subscription is cancelled at the same time, return to the Free plan;
• Stripe refunds the card used for the payment within 5 to 10 business days, depending on your bank;
• Stripe also sends you the credit note by e-mail;
• the invoice then shows Refunded or Partially refunded, with a Credit note link to its PDF.

Usage statements

Each site has monthly and yearly statements (PDF, CSV), to attach to your own invoice if you re-bill this site to a client.

• Choose Monthly (then the year) or Yearly.
• The month or year not yet over is marked “in progress” (provisional figures).

See Exports and statements.

Agencies (Pro, Business): in Client shown on usage statements, enter your client's name and address.
They will appear at the top of the site's statements.

Expected overage this month

On a paid plan, the Expected overage this month section shows, site by site:

• the tokens used since the 1st of the month;
• the tokens included;
• the overage and its amount excluding VAT;
• the amount carried over from previous months (under €1 excl. VAT);
• the expected total.

This overage will be billed on the 1st of the following month, on a separate invoice.

Alert

1. Enter an amount in Email me when this month's overage goes above … € excl. VAT.
2. Click Save.

• An e-mail warns you when the expected overage goes above this amount, once a month at most.
• Leave the field empty to stop being warned.

See Tokens and quotas.

Accounting export

Accounting export of invoices, at the bottom of the Invoices and statements tab, downloads a CSV file for your accounting.

• French Excel format: “;” separator, decimal comma.
• Date, number, customer, country, VAT number, amounts excluding VAT, VAT and including VAT, status, payment date and link to the PDF.
• Credit notes are included too, as negative amounts, with the original invoice.

1. Choose the period (by default, the last three months).
2. Click Export (CSV).