Languages

Your visitors write to you in their own language: the chat answers them in the same one.

In short:

• the chat answers in the language of the question;
• each site offers its chat in two languages, chosen among 27 languages;
• the app is available in French and English.

Overview: Multilingual.

Each site has two chat languages, both of your choice and different from each other.
Each one is managed separately.

Two languages per site

• Language 1: French by default, to change in Texts → Site language 1.
• Language 2: English by default, to change in Texts → Site language 2.

When you change one, a confirmation appears: your site's chat changes language straight away.

Available languages

Available languages (27): French, English, German, Spanish, Italian, Portuguese, Dutch, Bulgarian, Catalan, Croatian, Danish, Estonian, Finnish, Greek, Hungarian, Irish, Latvian, Lithuanian, Maltese, Norwegian, Polish, Romanian, Slovak, Slovenian, Swedish, Czech, Turkish.
In the lists, each language is written in its own language (Deutsch, Polski…).

• For a language other than French, the chat texts start in English: translate them on the Texts page.
• Keyword search is adapted to most of these languages.
• For the others (Polish, Czech, Slovak, Slovenian, Croatian, Bulgarian, Estonian, Latvian, Maltese) it matches exact words, and meaning-based search works the same.

Shortcode

The shortcode chooses the chat language:

• [DigiSeer] for language 1;
• [DigiSeer lg="2"] for language 2.

What is set for each language

• The chat texts (welcome message, agent name, Input field text (“Ask your question…” by default), text when there is no answer, buttons…):
  • Texts page;
  • buttons for the two languages at the top of the page ("Edit the chat texts in:").
• The suggested questions:
  • Settings page, buttons for the two languages (FR, EN, DE…) at the top of the page;
  • each language has its own list of questions.
• The search page:
  • its language is chosen in the WordPress admin, DigiSeerDigiSeer → Search page;
  • see Search page.

The language of your content

When indexing, DigiSeerDigiSeer recognises the language of each page or post.
The chat language then tells it which language to search in:

• A language 1 chat suggests your pages in that language first.
• A language 2 chat suggests your pages in its own.
• Question asked in the other language (“tarif” in the English chat): the chat suggests the pages in its language on the same topic, that is their translations.
• Page that only exists in one language: it is suggested in both chats.

Multilingual site

On a site in two languages (for example with Polylang), place the chat in each version of the page:

1. [DigiSeer] in the language 1 page;
2. [DigiSeer lg="2"] in its translation.

Each visitor feels at home: a chat in their language, which searches the content in their language.

For your site search, create a search page in each language and link them as translations.
Your theme's search icon opens the page in the visitor's language.

Language of the answers

The chat answers in the language of the question, whatever the chat language.

• For Portuguese, the answer follows the variant of the question (Brazil or Portugal).
• Otherwise it is in Brazilian Portuguese.

Good news: a question asked in a language other than your pages' is translated for the search:

• the chat answers in the visitor's language, from your pages, even if they do not exist in that language;
• the summary of the pages found is translated too;
• their title stays in its own language.

Application language

The DigiSeerDigiSeer application exists in French and English: FR / EN button at the top right.
In the WordPress admin, it opens in the language of your WordPress profile.