Exports and statements

Keep a record of what your visitors ask, and of what your chat used each month.
Everything downloads from the Dashboard.

Exporting questions (CSV)

On the Dashboard, Export questions downloads a CSV file, to open in a spreadsheet:

1. choose the questions (all, answered or unanswered);
2. choose the period.

• The file contains the question, whether it was answered, tokens, feedback and suggestion.
• If the period is very long, the export is limited to the most recent questions: shorten the period.

Monthly usage statements

Each site has a monthly statement (PDF and CSV):

• questions with and without an answer;
• tokens for answers and indexing;
• tokens included in the plan and any overage;
• day-by-day detail.

The current month is provisional.

• Statements are available to all users of the site, on the Dashboard.
• The owner also finds them on the Subscription page.
• They contain no amounts: invoices carry them.

Are you an agency? You can show your client on them: see Invoices, statements, accounting export, refunds.