Too many sites, replacing or deleting a site

Your plan is changing, or you no longer need a site?
You stay in control: choose your active sites, delete one or replace it with another.

Too many sites after a downgrade

If your account has more sites than your new plan allows (after a downgrade, a cancellation or a return to Free), the extra sites are paused on the day of the change.

• Their chat no longer answers.
• You receive an e-mail.

Don't worry: you choose which sites stay active.
The Subscription page then opens on the Sites tab (marked with a “!”), Active sites section:

1. Tick the sites to keep active, within your plan's limit.
2. Click Save selection.

Without a choice from you, the oldest sites stay active.
Rather keep them all?
Move to a higher plan: all your sites become active again.

Deleting a site

The Sites tab of the Subscription page lists your account's sites (Your sites section, or Active sites if you have more than your plan allows).

• The Delete link erases a site, after confirmation.
• Only the owner can do it.
• If you delete the site open in the application, the application reloads: that site is no longer linked to your account.

What is erased, what is kept

Deletion is permanent:

• the site's indexed content, settings, texts, styles, users and statistics are erased;
• its usage statements are kept (accounting records);
• the current month's usage appears on your next overage invoice if any.

Deletion history

• A confirmation e-mail is sent to you, with the date, time and author of the deletion.
• The Deleted sites section, in the same tab, keeps the history: date, site and author of the deletion.
• Click a site to show its usage statements month by month (PDF, CSV) and its overage invoices.
• “not invoiced”: overage not billed yet, or carried over if under €1 excl. VAT.

Replacing a site with another

Good news: your subscription belongs to your account, not to a site: you can change sites without changing plans.
A site does not change address; to put another one in its place:

1. Delete the old site from the Sites tab of the Subscription page.
2. Install the DigiSeerDigiSeer plugin on the new site and connect it to your account (see Getting started and installation).
3. Index its content.

Until the old site is deleted, a new site is refused if your account already has as many sites as your plan allows.

To give a site to someone else without deleting it, hand it over (Hand over this site, Users page): it then counts in its new owner's plan.
See Users and roles.

The plugin was deleted from the site but the site is still in your account? See Deactivating or deleting the plugin.