Chat texts

Welcome your visitors in your own words, from the welcome message to the text shown when there is no answer.
The Texts page changes the texts shown by your site's chat, in each of its two languages.
A preview, the chat itself, shows each change at once.

The texts

They are grouped in blocks:

• Welcome: welcome message, agent name (it also gives the initials of the chat icon, when Initials is chosen on the Styles page), Input field text (“Ask your question…” by default).
• Answers: waiting message, “More” button, text after each answer, text when there is no answer, “Results for …” (shown when a typo is fixed).
• Feedback and suggestions: feedback question and thanks, texts of the “Any improvement?” link.
• Credits: “Powered by”.

In each field:

• An empty field shows the default text in grey, which the chat uses.
• The Default text link empties a changed field.
• In the welcome message, {site} is replaced by the site name.

Going back to the original welcome message

You changed the welcome message and want the original one back?

1. Click Restore the default message, under the welcome message.
2. If you had written a message, confirm: it is replaced in the field.
3. The original message shows with your site's real name: read it, adjust it if needed.
4. Click Save.

The button applies to the language shown.
As with every save, the answer cache is emptied.

Editing and saving

1. Choose the language at the top of the page: language 1 or language 2 of the site.
2. Edit the texts: a ● changed marker flags each changed field, and the preview follows.
3. Click Save to save everything, or Discard changes.

No risk of losing your work: if you leave the page or change language without saving, you are asked to confirm.

The texts of the Answers and Feedback blocks only appear under a real answer: ask a question in the preview to see them.

Site languages

At the top right, Site language 1 and Site language 2 choose the two chat languages, among 27.

When you change one, a confirmation appears under the lists:

• your site's chat changes language straight away;
• your texts in the previous language are kept.

See Languages.

Answer cache

Under the preview, Answer cache shows the number of answers kept for this site.
It is emptied each time you save your texts.

See Answer settings.

Free plan

You can edit the texts and try them in the preview.
Saving requires a paid plan: the Save button is greyed out, with a link to the Subscription page.

Don't worry: if a site goes back to Free, its saved texts are kept.
They are replaced by the default texts, and come back with a paid plan.

Want to dress the chat in your colours too? See Styles.