Your testimonial

Your opinion matters to us: share your experience with DigiSeerDigiSeer, whatever your plan.
Two sentences are enough, and they help other sites get started.
Your testimonial is published on digiseer.app after review by the DigiSeerDigiSeer team.
If you wish, it shows with your site’s icon and address.

Where to write it

Click Testimonial (star), at the top right of every page of the application, to the left of Help and Support: the Your testimonial about DigiSeerDigiSeer page opens.

The Dashboard card

When DigiSeerDigiSeer is really working on your site, the Your testimonial about DigiSeerDigiSeer card on the Dashboard invites you to write one:

• customer for at least 30 days;
• at least 30 answered questions;
• satisfied visitors (less than 20 % 👎 feedback);
• no open support request;
• no testimonial written yet.

At the right moments

The card also appears at a highlight, with a fitting message, even before 30 days:

• your chat has just answered its 100th question;
• last month, at least 90% of the feedback on your chat was 👍 (out of at least 20);
• your support request has just been resolved (less than 7 days ago).

The same safeguards apply: no open support request, no testimonial written yet.
Your Later and Don't suggest again choices are always respected.

On the card:

• Write a testimonial opens the page;
• Later hides the card for 60 days (twice at most);
• Don't suggest again hides it for good.

No rush: the Testimonial button is always available.
About 15 days after your first subscription, a “Your testimonial about DigiSeerDigiSeer” e-mail also suggests it, only once.

In the WordPress admin

A month after installing the plugin, a small box appears at the top of the DigiSeerDigiSeer pages of your WordPress admin (plugin 1.16.7 or later):

• Write a testimonial opens the Your testimonial about DigiSeerDigiSeer page of the application;
• Leave a review on wordpress.org opens the plugin's reviews page;
• Don't show this again closes it for good.

The box never appears anywhere else in your admin.
The Leave a review on wordpress.org button appears once the plugin is published on wordpress.org.

Who can write

Any user of a DigiSeerDigiSeer site, whatever the plan (Free included): owner, administrator or reader.
Each testimonial is reviewed by the DigiSeerDigiSeer team before it is published.

Writing your testimonial

The testimonial is about the site chosen on the Dashboard.

In the Write my testimonial block:

1. Title of your testimonial: a few words, from 3 to 60 characters (required).
2. Your experience with DigiSeerDigiSeer: one or two sentences, from 20 to 200 characters.
   Blank page? Suggest a start writes a first sentence with your site's real figures.
   For example: “For 3 months, DigiSeerDigiSeer has answered 412 questions from our visitors.”
   Edit it freely, then complete it.
   The button shows while the text is empty.
3. Correct with DigiSeerDigiSeer (optional): fixes the spelling, grammar and punctuation of the title and text, without changing the meaning.
   Read the suggestion again before sending.
4. Name shown (optional): your first name and the initial of your last name are suggested; you can change it.
   Left empty, the testimonial is published without any name.
5. Role or organisation (optional).

The optional boxes

Two optional boxes:

• My site icon: your WordPress site icon (Settings → General → Site Icon) is shown next to your name.
  The box is greyed out if no icon is found on your site.
• Show my site’s address: your site’s address (domain) appears below your name, with a link to it.
  Great for your SEO: search engines follow the link!

The live preview

Next to the form (below it on a small screen), Preview on digiseer.app shows your testimonial as it will appear on the site.
It changes as you type: title, text, name, role or organisation, “Customer since”, your site's icon and address.

• Without a name, the testimonial appears without role, icon or site address.
• Above the form, a link leads to the digiseer.app home page, where your testimonial will appear.

Sending

The minimum number of characters is shown below the title and below the text.
Send stays greyed out until it is reached.

Finally, tick I agree that this testimonial is published on digiseer.app with the name given. I can edit it, have it published without my name or withdraw it at any time., then click Send.

Also post it on wordpress.org

Your testimonial can also help WordPress users discover DigiSeerDigiSeer.
The Also post it on wordpress.org button appears in two places:

• right after you send your testimonial, under the thank-you message;
• in Your testimonials, under each published testimonial.

One click copies the title and text of your testimonial, then opens the plugin's review form on wordpress.org, in a new tab.

1. Paste your text.
2. Choose your stars.
3. Click Submit.

You post the review yourself, with your wordpress.org account.
The button appears once the DigiSeerDigiSeer plugin is published on wordpress.org.

Review and publication

• The DigiSeerDigiSeer team reviews each testimonial before publishing it; it may correct its wording and translate it.
• The French text appears on the French site, the English text on the English site, in the “They use DigiSeerDigiSeer” section of digiseer.app (see Where and how it is shown).
• On first publication, you receive a thank-you e-mail with a preview of your testimonial.

Where and how it is shown

Your testimonial appears on the digiseer.app website, in the They use DigiSeerDigiSeer section:

• the Home page;
• the Pricing page;
• the Customers page.

The French text appears on the French site.
The English text appears on the English site.

Each testimonial is shown in a card:

• its title, in bold;
• your quote;
• your site’s icon, if you chose it;
• your name, if it is shown;
• your role or organisation, then “Customer since” and the year;
• your site’s address, with a link, if you chose it.

Only one testimonial is visible at a time.
The Previous and Next buttons move from one to the next.
Testimonials also scroll on their own.

What it brings to your site

• Visitors to digiseer.app see your site’s name and icon.
• Your site’s address leads straight to you.
  Search engines follow this link: it counts for your SEO.
• Your site is presented as a reference: a nice showcase for your work.

Following, editing or withdrawing your testimonials

The Your testimonials block lists your testimonials and their status: Under review, Published or Not published.

• The Without your name badge marks a testimonial published without a name.
• Each testimonial has two buttons: Edit and Withdraw.

Edit

1. Edit opens the Edit your testimonial window.
2. Change your text, then click Send for review.

The testimonial goes back to review before being published again.
Until then, it is removed from the site.

Withdraw

Withdraw opens the Withdraw your testimonial? window.
The testimonial is removed from digiseer.app within 24 hours.

The window first offers, Rather than withdrawing it:

• Publish without my name: your text stays published, without any name.
  No organisation, logo or site address.
• Edit my testimonial: it goes back to review before being published again.

You can tell us why you withdraw it, if you wish:

1. Tick one or more reasons: “I no longer want my name to appear”, “The text is out of date”, “I changed jobs or organisation”, “I am no longer satisfied with DigiSeerDigiSeer” or “Another reason”.
2. You can also add details (optional).
3. Finally, click Withdraw my testimonial.

A withdrawn testimonial stays in the list, greyed out, with “Withdrawn on …”.
It will no longer be published.

Account log

These actions are recorded in the Log tab of the Subscription page: Testimonial edited, Testimonial published without name and Testimonial withdrawn (with the reasons).
See Subscribing, changing plan, cancelling.