Dashboard

See at a glance what your visitors are asking, and whether your chat is answering them well.
The Dashboard shows your site's activity over the period chosen at the top of the page.

• Day, Week, Month or Year, then the ‹ › arrows for the previous or next period.
• Current month by default; the chosen unit is kept.
• Each figure is compared with the previous period (M-1: the month before, Y-1: the year before…).
• Over a year, the chart counts questions per month.
• The Latest questions list always shows the most recent ones.

The indicators

• Questions asked and without an answer.
• Visitors (without cookies, see Personal data).
• Erased: questions erased at visitors' request (GDPR).
  • They are erased by themselves (Erase link below the chat) or by you (Questions and feedback).
  • They stay counted in the questions but no longer appear in the lists.
• Response time:
  • average delay before the first words of the answer (what the visitor sees: the answer is then written before their eyes);
  • total time until the answer is complete;
  • the breakdown (document search, summary) is given for each question.
• Visitor feedback: share of answers rated useful, 👍 / 👎 details.
• Tokens used, split between answers and indexing.
• Indexed content, with a link to the Indexing page.

The Questions per day chart separates questions with and without an answer (chart or table view).

Other information

Getting started

To guide you, until the installation is complete, the Getting started box:

• shows the four steps: plugin connected, content indexed, try your chat, show it to your visitors;
• ticks the ones that are done and suggests the next one;
• starts the first indexing in one click and shows its progress, with a Stop button;
• at your plan's limit, offers Choose the content and Change plan to index more;
• reminds you to publish the chat on your site: until then, only you can see it.

At the top of every page, a small Indexing: 8 / 25 badge tells you an indexing is in progress, whatever started it; clicking it opens the Indexing page.

See Getting started.

Sites

• The pencil next to the name renames the site.
• With several sites, buttons at the top of the page switch between them.
• The All my sites button brings them together over the same period:
  • account totals;
  • then one row per site (questions, unanswered, visitors, erased questions, answer and indexing tokens, feedback, indexed content);
  • click a site to open its dashboard.
• If a chat is paused (quota reached, failed payment, site over the limit), a pink banner lets you know and tells you what to do.

News

• DigiSeerDigiSeer news is shown at the bottom of the page.
• The Receive the DigiSeerDigiSeer newsletter box above it subscribes or unsubscribes you.
• You can also unsubscribe with the link in each newsletter.

Want to know more about what your visitors ask? Questions, feedback and exports are detailed in Questions, feedback and suggestions and Exports and statements.